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4 Document(s) [ Subject: Call%20centers ]

Committee:	House Defense and Veterans' Affairs
Title:	Interim Report
Library Catalog Title:	House Committee on Defense & Veterans' Affairs, Texas House of Representatives interim report, 2010 : a report to the House of Representatives, 82nd Texas Legislature
Subjects:	Border security \| Call centers \| Courts \| Criminal justice \| Federal funds \| Homeland security \| Land use regulations \| Military bases \| Military personnel \| Veterans \| Voting by mail \|
Library Call Number:	L1836.81 D361
Session:	81st R.S. (2009)
Online version:	View report [38 pages File size: 738 kb]
Charges:	This report should address the charges below.
1.	Investigate strategies to address incompatible land use surrounding Texas military installations. Study approaches that minimize conflict with neighboring landowners.
2.	Evaluate the advantages, including potential cost savings, of centralizing call center activities for referral to benefits providers for veterans.
3.	Monitor and review the disbursement and use of border and homeland security funds. Evaluate the effectiveness in meeting the state's border and homeland security program goals and objectives. Joint Interim Charge with House Committee on Appropriations
4.	Study ways the state can enhance military and overseas voters' ability to obtain and return balloting materials and reduce burdens on those voters' exercise of their right to vote. Joint Interim Charge with House Committee on Elections
5.	Monitor the implementation of SB 1940, 81st R.S., which established veterans court programs in Texas, and examine the link between combat stress disorders of war veterans, including post-traumatic stress disorder and traumatic brain injury, and the onset of criminal behavior. Joint Interim Charge with House Committee on Criminal Jurisprudence
6.	Monitor the agencies and programs under the committee's jurisdiction.
Committee:	Senate Veteran Affairs and Military Installations
Title:	Interim Report
Library Catalog Title:	The Senate Committee on Veteran Affairs & Military Installations report and recommendations to the 82nd Texas Legislature.
Subjects:	Base realignment and closure \| Call centers \| Employment \| Job training programs \| Mental health services \| Military bases \| Military personnel \| Texas State Guard \| Veterans \| Veterans educational benefits \| Women \|
Library Call Number:	L1836.81 V641
Session:	81st R.S. (2009)
Online version:	View report [151 pages File size: 16,493 kb]
Charges:	This report should address the charges below.
1.	Study veteran employment and veteran-owned small business issues, including the usefulness of creating a veteran-specific employment database to target job openings tailored to the skill sets of Texas' returning veterans. Include an assessment and recommendations to best implement the veteran employment database.
2.	Examine the potential risk factors for returning service members, which may contribute to an increase in domestic violence and child abuse cases. Additionally, determine best practices, including funding options, to ensure that specific counseling related to these risk factors is available to and provided for returning service members and their family members during the initial reunion phase.
3.	Examine the use of the new GI Bill by veterans and their families in conjunction with the changes made to the Hazlewood Act during the 81 st Legislature, Regular Session, as the number of service members returning from Iraq and Afghanistan continues to rise. Include an assessment and recommendations on how the programs can be maximized to better serve veterans and their families.
4.	Study the specific needs of female veterans and service members and whether they are met. Make recommendations for improving services.
5.	Study the value of enhancing training requirements for Veterans County Service Officers (VCSO) to improve veterans service at the local level, especially in rural areas. Make recommendations on how to best use technology for training purposes and expanding accreditation of VCSO.
6.	Study the advantages of centralizing call center activities for referral to benefits providers (e.g., TVC, TVLB, VA, DSHS, Suicide Prevention Call Centers, etc.), including the costs associated with maintaining multiple call centers, the potential savings of consolidating reporting systems, and any options for obtaining federal funds. Make suggestions to streamline the process for veterans to obtain resources and benefits.
7.	Inventory and assess veteran workforce programs offered by state agencies (i.e., TVC, TWC, TAG), and include the usefulness of creating a veteran-specific employment database, which would target job openings tailored to the skill set of Texas' returning veterans as well as job training for spouses. Make recommendations to allow agencies to work more effectively and for efficient implementation of a veteran employment database.
8.	Consider the mission of the State Guard and the numbers of volunteers within the State Guard. Make recommendations to incentivize recruitment and retention of volunteers to the State Guard.
9.	Monitor the implementation of legislation addressed by the Senate Committee on Veteran Affairs & Military Installations, 81st Legislature, Regular and Called Sessions, and make recommendations for any legislation needed to improve, enhance, and/or complete implementation. Specifically, review the following: Monitor implementation of constitutional amendments relating to veterans issues; Monitor the implementation of $5 million for mental health services programs for veterans, the military and their dependents, following the Ft. Hood tragedy; Monitor and analyze the closure process for the following installations and communicate with district Senators and communities: Naval Station Ingleside; Brooks City-Base, San Antonio; and Lone Star Army Ammunition Plant. Monitor and analyze the realignment of the various installations across the state, including but not limited to, Fort Sam Houston in San Antonio, Fort Bliss in El Paso, and Red River Army Depot in Texarkana.
Committee:	House Human Services
Title:	Interim Report
Library Catalog Title:	House Committee on Human Services, Texas House of Representatives interim report, 2006 : a report to the House of Representatives, 80th Texas Legislature
Subjects:	Aging and Disability Services, Texas Department of \| Assistive and Rehabilitative Services, Texas Department of \| Call centers \| Family and Protective Services, Texas Department of \| Food stamps \| Foster care \| Health and Human Services Commission, Texas \| Mental health services \| Privatization \|
Library Call Number:	L1836.79 H88
Session:	79th R.S. (2005)
Online version:	View report [59 pages File size: 6,948 kb]
Charges:	This report should address the charges below.
1.	Examine ways foster care provides, or does not provide, preparation for adult living to foster children. Review programs other states have adopted to enhance the likelihood that foster care alumni will complete a secondary education or maintain trade skills learned while in foster care. Examine the correlation between the school drop-out pattern, job maintenance and poverty, and foster care preparation programs for adult living.
2.	Study the effectiveness, efficiency and funding mechanisms of mental health and mental retardation services. Identify and study best practices in crisis intervention, residential treatment and aftercare. Identify and study successful mental health services delivery models established by other states.
3.	Monitor how changes in the Food Stamp Program at the federal level affect participation in Texas, including proposed changes in the 2006 Federal Farm Bill.
4.	Monitor the agencies and programs under the committee's jurisdiction.
Committee:	Senate Health and Human Services
Title:	Interim Report
Library Catalog Title:	Interim report to the 79th Legislature
Subjects:	Adult Protective Services \| Call centers \| Child Protective Services \| Children's Health Insurance Program \| Databases \| Family and Protective Services, Texas Department of \| Health care \| Hospitals \| Immunizations \| Indigent health care \| Long-term care \| Medicaid \| Medicaid fraud \| Medical Board, Texas \| Medicare \| Prompt payment of insurance claims \| Social service agencies \| State government reorganization \| Welfare \|
Library Call Number:	L1936.78 H349
Session:	78th R.S. (2003)
Online version:	View report [247 pages File size: 1,485 kb]
Charges:	This report should address the charges below.
1.	Study and make recommendations on structural reform, efficiency improvements, and cost savings in the state Medicaid and CHIP programs, with a goal of changing the method and delivery of service to reduce costs while providing the intended services. The Committee should examine and make recommendations to: lower institutional costs; subsidize private insurance in lieu of Medicaid and CHIP where possible; use consumer-directed care models; reimburse health care providers based upon outcomes where feasible; match currently unmatched local funds with federal funds; alter Texas' current method of finance and distribution of DSH; develop possible HIFA waiver options that incorporate premium subsidization; develop accountability and incentive measures for outcomes within Medicaid managed care and CHIP; seek flexibility from federal government to allow options and waivers and enhance federal funds; examine local models for delivery of Medicaid while maintaining best practices; and expand access to mental health services through expansion of behavioral health organization model. The Committee will coordinate these studies with the Health and Human Services Transition Legislative Oversight Committee review of mental health and mental retardation services.
2.	Monitor implementation and make recommendations to improve HB 2292, 78th R.S.. Include reviews of implementation of the preferred drug list and prior authorization and the new call center for determination of program and service eligibility. The Committee will coordinate activities with the Health and Human Services Transition Legislative Oversight Committee.
3.	Study and make recommendations on improving Texas's county and local indigent health care system. Consider whether the system should be regionalized to reflect usage and gain efficiencies, so that one or more counties are not paying for regional health care.
4.	Monitor the implementation and make recommendations to enhance the effectiveness of legislation relating to the Board of Medical Examiners, legislation relating to childhood immunizations, legislation relating to the pilot front end Medicaid fraud reduction systems, federal developments related to TANF reauthorization and related programs, expansion and new construction of Federally Qualified Health Centers, federal developments related to prescription drugs in Medicare and the effect on Medicaid. Also, monitor and report on the use of new federal Medicare funds allocated for Texas
5.	Study and make recommendations on increasing electronic transactions in health care. Review the use and make recommendations on improving technology in health care administration, including expediting pre-authorizations and increasing the efficiency of claims processing so that medical providers are paid once procedures are pre-authorized and performed, and administrative costs lowered, benefitting both the consumer and the managed health care organizations.
6.	Study health facility regulation in Texas and make recommendations that facilitate innovation and patient safety. Concentrate studies on hospitals, including niche hospitals, Federally Qualified Health Centers and long term care facilities, and make recommendations for improving patient choice, facility competition, indigent health care, and for maintaining a competitive, patient-oriented health care industry.
7.	Study and make recommendations on improving the Protective and Regulatory Services service levels payment system and tiered adoption subsidy program. Study and make recommendations on improving the recruitment and retention of foster care families.

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